AustraliaContact us
Ask us anything, get a real answer
Whether your question is a setup detail, a deposit that has not landed or a document query, the support team reads it properly and replies with something you can act on, usually inside the first business hour. Use the form and include as much context as you can; the more precise the message, the shorter the exchange.
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Canberra office
Address
London Circuit 44, Level 2, Canberra City ACT 2601
Hours
Monday to Friday, 9:00am to 5:30pm AEST. Typical hold time: usually under 5 minutes.
Who handles what
The Client Support & Compliance team covers sign-up and activation, identity verification, deposits and withdrawals, strategy settings, reports and technical incidents. Formal disputes follow the complaints process; verification details live in the KYC/AML policy. First time writing? Include your full name and the account email so we find you on the very first reply.